Data Deletion Instructions

Last updated: October 17, 2026

Evenza ("we", "us", "our") respects your right to control your personal data. This page explains how you can request deletion of data we hold about you, including data processed through our WhatsApp Business Platform services (wa.evenza.net) and data received when you sign in or connect your account using Facebook / Meta.

1. How to request deletion

Send a deletion request through either of these channels:

Email: support@evenza.net with the subject line "Data Deletion Request"
WhatsApp: +92 349 4576902

Please include:

Your full name and the email address or phone number linked to your account
Your business name and WhatsApp Business number (if you are a platform client)
Whether you want all of your data deleted or only specific data

To protect your account, we may ask you to confirm your identity before processing the request.

2. If you connected through Facebook / Meta

You can also remove Evenza's access directly from your Facebook account:

Open Facebook and go to Settings & privacy → Settings.
Open Apps and websites (or Business integrations for business accounts).
Find Evenza and select Remove.

Removing access stops Evenza from receiving new data. To have data we already hold deleted, also send us a request as described in section 1.

3. What we delete

Your account and profile information (name, email, phone number, company details)
Access tokens and connection details for your WhatsApp Business Account and Meta assets
Contact lists, message templates, campaign data, and message history stored on our platform
Webhook data and logs associated with your account

4. Platform clients and their customers

When businesses use Evenza to send and receive WhatsApp messages, we process their customers' data on the business's behalf. If you are a customer of one of these businesses, you may contact that business directly, or contact us and we will forward your request to the relevant business and assist with deletion.

5. Timeline

We confirm receipt of your request within 3 business days and complete deletion within 30 days. You will receive a confirmation once deletion is complete.

6. Data we may need to keep

We may retain limited information where required by law, for example billing and tax records, or where needed to resolve disputes or prevent fraud. Such data is kept only as long as legally required and is not used for any other purpose. Data already held by Meta (WhatsApp) is subject to Meta's own policies.

7. Contact

Evenza — Privacy inquiries
Email: support@evenza.net
Phone / WhatsApp: +92 349 4576902
Rahman Pura, Wasu Road, Mandi Bahauddin, Pakistan

See also: Privacy Policy · Terms & Conditions